Tennessee Valley Federal Credit Union

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Mortgage Sales Manager (Marketing)



Headquartered in Chattanooga, Tennessee, Tennessee Valley Federal Credit Union was founded in 1936 as a non-profit financial cooperative built on the promise of “people helping people". With $2.6 billion in assets, Tennessee Valley Federal Credit Union (TVFCU) is a progressive member-focused financial institution, respected as one of the most financially sound in the industry. With 23 branches and using state-of-the-art technology, TVFCU provides financial services to more than 166,000 members in Southeast Tennessee and Northwest Georgia. As a very high honor, TVFCU was recently named the Best Credit Union in the state of Tennessee by Forbes, and even received the highest score of any financial institution in the nation.

JOB SUMMARY:
The Mortgage Sales Manager will be responsible for leading and expanding the mortgage sales team to achieve loan production goals while promoting exceptional member service. This role entails providing guidance and support to Mortgage Loan Officers (MLOs) and Loan Officer Assistants (LOAs), setting and monitoring performance goals, delivering training and coaching, and identifying opportunities for business development. The ideal candidate will have a strong background in mortgage origination, demonstrate exceptional organizational and analytical skills, and play a key role in driving the department's overall success and maintaining high performance standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide strong leadership, guidance, and coaching to multiple direct reports.  Conduct regular group and one-on-one meetings to assess performance, monitor activity, and enhance efficiency.  Establish, track, and maintain clear goals and objectives for direct reports to ensure alignment with organizational priorities.
  • Possess and maintain a strong understanding of conventional, FHA, and VA lending guidelines. Collaborate with the Mortgage Sales team to provide guidance on complex loan files and assist in structuring loan scenarios as needed.
  • Possess and maintain a comprehensive understanding of secondary market loan programs, as well as loan delivery requirements and guidelines.
  • Ensure the team's compliance with all federal and state regulations, as well as the requirements of the credit union, government-sponsored enterprises (GSEs), and various investors.
  • Continuously monitor, assess, and refine departmental processes to enhance overall functionality. Identify opportunities for increased efficiency and recommend improvements to optimize operations and elevate the member experience.
  • Collaborate with the Marketing team to develop and implement effective sales strategies, identify lending opportunities, and contribute to mortgage-related initiatives. Attend business development events as needed and provide input on marketing materials to support mortgage growth.
  • Review member surveys in an effort to applaud positive feedback and identify areas of opportunity for improvement in service levels.  Handle escalated member issues and inquiries.
  • Assist with monthly reporting to include but not limited to: loan production and efficiency, pull through ratios, quality control and file quality, and forecasting.
  • Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
  • Perform other duties as assigned.
     

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:  

  • Bachelor's degree in a related field or equivalent work experience required.
  • Minimum of five years of mortgage experience, preferably in a sales or training capacity.
  • Managerial or supervisory experience preferred.
  • In-depth knowledge of mortgage compliance regulations, lending guidelines, and investor reporting requirements.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and analytical abilities.
  • Highly detail-oriented with strong organizational skills.
  • Ability to work collaboratively and make sound decisions in a fast-paced environment.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

  • Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States
  • Criminal background check and drug screening
  • Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.

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