Bilingual Information Specialist (Administrative)

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position is responsible for answering incoming phone calls in the Telephone Information Center. This position provides customer assistance by giving route and schedule information, handling complaints and commendations, and answering RTD-related questions.

Essential:

• Conducts self in an appropriate manner as a representative of RTD, working effectively in a diverse work environment.
• Receives and responds in a timely manner to incoming calls from the public regarding inquiries, commendations, concerns, suggestions, policies, general information, trip planning and schedule request.
• Provides courteous and accurate information to customers.
• Enters information concerning complaints, suggestions or commendations into the RTD database for inter-departmental retrieval and access.
• Researches and investigates each contact through use of reference material including bus headways, CCS screens, maps, District policy bulletins and other RTD personnel.
• Analyzes customer inquires to determine proper course of action and responds in a timely manner with attention to detail.
• Represents RTD at public and internal meetings. Gives presentations and provides information to participants.
• Participates in a teamwork environment.
• Assists RTD personnel as needed for promotional activities.
• Conducts outreach customer service at various locations within the District.

Other:
• All other job-related duties as assigned.

Qualifications:

• Customer service experience working in a high volume environment.
• Demonstrated fluency in speaking Spanish.
• Demonstrated ability to read Spanish.
• Demonstrated ability to perform data entry by touch-typing.
• Demonstrated ability to understand, research and analyze complex route and schedule information using and interpreting maps and other resource material.
• Demonstrated telephone customer service experience communicating in a concise and courteous manner.
• Demonstrated ability to relate tactfully and effectively to a wide variety of individuals.
• Demonstrated working knowledge of computers including a PC and Windows programs.
• Demonstrated ability to use effective judgment and decision making skills.
• Ability to work independently with minimal supervision.
• Good organization and prioritization skills with attention to detail.
• Demonstrated effective written and oral communication skills.

Additionally, for internal candidates, as demonstrated in the past six (6) months by:

 

History of satisfactory attendance.
Ability to maintain a high-performance level of dependability and reliability as demonstrated in the past six (6) months by:

• No more than three (3) occurrences and three (3) tardies.
• No more than eighty (80) hours unscheduled work absences.
• Extenuating circumstances will be reviewed.

We are considering all applications for this position up until the position close date of 4/14/2025. For consideration, please be sure to apply before the posting end date.

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team at rtd.ta@rtd-denver.com. 

Pay Range:

$25.57 - $27.81 Hourly

RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate's relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.