Lead Hospital Distribution Specialist (Finance)
Description
Under direct supervision, receives orders for blood and blood products prepares blood and blood products for shipment, and delivers those products to hospital customers. Supports more complex blood center operations such as product labeling, product transformation, recovered plasma shipments. Acts as a shift lead to handle escalated customer concerns, delayed shipment impacts, etc.
Performs all assigned duties in compliance with internal SOPs and external regulations. Responsible for bringing compliance issues to the attention of management.
Provides value for the customer by supporting departmental and individual goal achievement, effective communications, process improvement and compliance.
Demonstrates respect for all team members by seeking input on processes and problem solving, communicating key information, collaborative teamwork and supporting a culture of diversity.
Acts as the subject matter expert during assigned shift for staff members with product or process related questions.
Receives prepares, and ships routine, ASAP and STAT orders for blood and blood products. Helps prioritize orders during assigned shift.
Selects appropriate blood components for order accuracy to include product type, ageing, and any requested criteria. Conducts a visual inspection of each product prior to packing to ensure there are no abnormalities. Packs blood components in specified configuration and storage container required by validation.
Professionally and safely delivers blood product orders to Vitalant hospital customers using a company vehicle. May deliver products and packages to airport cargo desks, and Vitalant sites. Conforms with required delivery timeframes to meet logistics parameters and customer expectations.
Communicates with customers around order fulfillment, order turn-around times, estimated arrival time, product availability, or other questions or concerns customers may have.
Acts as first point of escalation for customer concerns. Escalates customer concerns as appropriate to department leadership, or medical representatives.
Maintains accurate hospital services records. Accurately records transactions and processes associated fees.
Monitors all storage requirements and updates applicable records and charts. Performs quality control of storage equipment and shipping procedures.
Maintains hospital services equipment, vehicles and work area including periodic preventative measures.
Supports logistics by scheduling third party carrier pickups, following up on late shipments, product and supply movement inside Vitalant and support local operations with supply movement as needed.
Addresses impacts of late shipments to limit impact to customer, including reallocating staff and/or product as needed.
Receives, inspects and determines acceptability of blood components. Initiates quarantine and/or blocked distribution for suspected non-conforming products.
Performs product labelling and product transformation, such as irradiation, as needed to support customer order fulfillment. Engages with manufacturing when products needed to fill specific customer orders are not on department shelves.
Assists management in performing equipment validation, including but not limited to, completing appropriate documentation, process verification, and adhering to the timelines and specifications of the validation.
Labels, boxes and ships recovered plasma. Verifies shipments in collaboration with vendor at time of pick up.
Requirements
One year customer service experience required.
Prior experience in a laboratory, technical manufacturing or other regulated environment preferred.
Driving experience in a business environment preferred.
Prior inside delivery experience preferred.
Healthcare industry experience preferred.
Summary
About Us
Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Minorities/Females/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Career@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here
