Retention Specialist (Finance)
RESIDENTIAL RETENTION SPECIALIST
VineBrook Homes is currently seeking a customer service-sales oriented individual to join our team. The Retention Specialist is responsible for developing and enhancing relationships within our community, focused on renewing leases and driving rent growth.
The ideal candidate will have proven experience working with prospects or residents in a residential property management setting. Responsibilities may include implementing and executing monthly renewal goals, conducting market surveys, conducting inspections of current resident homes, and participating and helping with resident activities or community events.
Summary/Objective
VineBrook Homes is currently seeking a customer service-sales oriented individual to join our team. The Retention Specialist is responsible for developing and enhancing relationships within our community, focused on renewing leases and driving rent growth.
The ideal candidate will have proven experience working with prospects or residents in a residential property management setting. Responsibilities may include implementing and executing monthly renewal goals, conducting market surveys, conducting inspections of current resident homes, and participating and helping with resident activities or community events.
Competencies
- Experience or familiarity with residential property management and/or leasing
- Must be organized and possess the ability to manage time and schedules
- Must be motivated, have an outgoing personality and possess excellent communication skills and phone etiquette to deliver concise and consistent information to residents
- Must be a problem solver, and work to present resolutions to the property manager
Education and Experience
- High School diploma required
- Prior residential property management and/or leasing experience required
Additional Requirements
- Valid driver's license.
- Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check
Additional Information/Benefits
We offer industry competitive wages and benefits. Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drug screening.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Additional Information/Benefits
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Please be aware that a positive test could render you ineligible for hire. This includes positive tests for medical and recreational Marijuana. Candidates from states who have legalized Marijuana for medicinal and recreational use; VineBrook Homes, LLC considers this a positive result for an illegal substance.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.
Property Management