Everidge
Refrigeration Technical Support Specialist (Administrative)
JOB SUMMARY and KEY OBJECTIVES: The Refrigeration Technical Support Specialist is responsible for maintaining a professional relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase. They are responsible for maintaining client relationships through technical support for existing and potential customers who have questions and concerns about a product or service. The TSS makes use of knowledge bases and proprietary troubleshooting techniques to resolve a customers technical issue in a timely and cost-effective manner. The Technician in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action.
KEY RESPONSIBILITIES and TASKS:
EDUCATION/EXPERIENCE:
SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC: