Inside Sales Representative (Finance)
Overview
We are seeking a full-time Inside Sales Representative in our Olathe, KS location. In this role, you will be responsible for building relationships with assigned accounts to promote the Garmin brand and increase market share.
Essential Functions
- Process orders and provide excellent customer service for assigned dealer accounts to increase sales and maximize service
- Establish, develop and maintain effective internal and external relationships with key business partners and dealers
- Partner with the Regional Sales Manager(s) and Regional Training Specialist(s) in the development and execution of strategies designed to increase market share and profit with existing accounts
- Develop territory and manage accounts through outbound sales calls (including cold calls), internal tracking and coordination in a team environment with RSM(s) and RTS(s).
- Recommend the sale of additional product offerings and merchandise to dealers in order to expand the Garmin brand presence within the retail store and online environments
- Educate dealers on products, promotions, and Dealer Resource Center
- Answer and handle customer phone calls, faxes and emails to ensure customer requests are processed
- Accurately enter orders into Oracle, verifying that customer purchase orders match Oracle orders & communicate any variances to customer
- Inform customer of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed by customer
- Follow up on orders to ensure delivery by specified dates, run open orders report as requested, follow up on miss-shipped orders/complete shipping discrepancy form and follow up on damaged orders/complete incident form
- Process and follow up with customer requests, inquiries and complaints in a timely manner
- Communicate with Order Analyst, Production, Sales, Shipping, Warehouse and any other personnel needed to assist in the processing of the customer orders and inquiries
- Issue Return Material Authorizations and credit memo's when applicable
- Compile statistics and prepare various reports for management as requested
- Achieve and maintain excellent product and pricing knowledge and maintain knowledge of current marketing programs and how to administer them
- Represent Garmin at industry and professional meetings, trade shows and conferences
- High School Diploma or GED AND a minimum of 1 year relevant experience
- Proven track record in meeting/exceeding sales targets/goals/objectives/performance metrics
- Must be positive, energetic, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and work proactively in a fast paced, deadline-driven environment
- Demonstrated strong and effective verbal, written and interpersonal communication skills
- Must demonstrate proficient computer skills and knowledge of Microsoft Office Suite
- Must possess a willingness and ability to travel when needed
- Bachelor's Degree
- 2+ years of Garmin experience
- Bilingual in Spanish, French, or Portuguese
- Possess a demonstrated in-depth knowledge of Garmin's product line
- Fully knowledgeable in all aspects of order entry system with a thorough understanding of Oracle management
- Order administration and sales experience in a business to business environment
- Electronic Data Interchange (EDI) experience
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
