Morning Membership Experience Specialist L2 -Garver YMCA (Biotech)

From 5:15-9:00am, Monday through Friday, you'll be the driving force behind making every member's day brighter. Your superpower? Crafting an atmosphere that radiates the Y's mission of holistic well-being nurturing the spirit, empowering the mind, and invigorating the body.
Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.Scans membership cards of all entering the building; makes members feel welcome by learning and using their names when they enter and exit facility; grants access to the facilityBased on computer system scan results; conveys information about membership related to payments or renewals to members upon entry to the building.Maintains accurate records of transactions and shift activity; this includes but is not limited to: completing cash, check and credit sales accurately using computer system, providing change and receipts, and maintaining accurate records of transactions and shift activity to balance a cash drawer.Handle enrollment opportunities in the form of walk-ins, as well as website generated requests for membership.Ensure new members are being given all relevant program and membership information and are being connected to programs and services that will assist them in being more engaged in Y, including but not limited to introduction to key staff, introduction to members, and enroll in member orientation programs.Helps members to connect with one another to form friendships.Provides information about the Y (including membership, program, facility, services, financial assistance, etc.) to callers and members.Ensures that the Welcome Desk is clean, orderly, welcoming, and adequately stocked to provide for members needs.Follows YMCA policies and procedures; responds to emergency situations.Collaborates with the Executive Director to support MOD coverage at the branch.