Customer Service Representative - Client Support (Finance)

• $17.50/hr regular wage + overtime available (not mandatory) on weekends or after your shift.

  Equifax is looking for skilled Customer Service Representatives to join our team at our Ball Dr. location. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client's employees.

  These roles are 100% onsite at our Ball Dr. service center.

  What you'll do:
  

  • Work with each contact to establish rapport with and gain the confidence of the caller.
  • Deliver excellent customer service and strive to exceed customer expectations.
  • Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
  • Document details of client interaction into the system while on the phone.
  • Follow security processes and procedures at all times when handling calls due to the visibility of personal data
  
  What experience you need:
  
  • High School diploma or GED.
  • 6 months' minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
  • 6 months' minimum experience with email and be able to navigate with common desktop software
  
  Physical Requirements /Environmental Factors (if applicable) :
  
  • Position is largely sedentary requiring a significant amount of keyboarding
  • Position requires 100% of time being on the phones
  
  We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

  If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  

  • Security requires Equifax badge to be worn at all times and no cell phone can be used in service center or at desk. No texting or phones on vibrate. All cell phones must remain completely out of sight at all times while in service center. An emergency phone number will be provided for family members if outside contacts need to reach contractors during business hours. We have a paging system and a supervisor that can notify anyone of a personal call.