Jr. Systems Administrator (Project Management)
Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply. Not just work.Meaningful work. The Jr. Systems Administrator will assist the Systems Administrator with configuration, maintenance, and monitoring of hardware and software systems. The ideal candidate will possess a solid understanding of IT systems, excellent troubleshooting skills, and a desire to grow within the field. This role is fundamental to ensuring the smooth operation of our company's IT infrastructure. The Jr. Systems Admin is responsible for providing escalation support to the Help Desk team for network access connectivity, information, support and/or recommendations regarding desktop installations and configurations; for providing coworkers access to technology and data analysis tools to increase their efficiency and effectiveness; and for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The position requires working in a fast-paced environment providing services via phone, e-mail and in person. Work requires initiative, sound judgement, and collaboration with the IT team.
System Maintenance and Support 80 %
Assist in the installation, configuration, and maintenance of hardware and software systems.Monitor system performance and troubleshoot issues to ensure efficient operation.Perform regular system updates and backups to safeguard data integrity and security.Provide technical support to Relay Resources employees, ensuring network connectivity and business continuity.Collaborate with the IT team to maintain and improve documentation of IT processes and knowledge base. Monitor, respond to, and resolve tickets, corresponding with customers in a timely and professional manner.Assist in implementing security measures to protect company data from unauthorized access and cyber threats.Ensure systems comply with organizational policies, standards, and regulatory requirements.
Other 20 %
Other duties as assigned.Perform all duties promptly, consistent with internal processes and with flexibility to meet urgent or important needs. Add pertinent steps or details.
