Customer Care Rep. (Hybrid Position) (Administrative)
Essential Duties and Responsibilities include the following. (Other duties may be assigned.)
- Follow order-entry protocols and processes to accurately enter faxed and emailed orders.
- Escalate issues to the Customer Care Manager as needed for resolution of large pricing discrepancies, complaints, orders that appear to be in error, etc.
- Assist in sending out and recording demo equipment to field reps and customers.
- Assist in the daily operation of the department.
- Promptly and regularly provide any feedback gained from customers about product coverage, customer coverage, and competitive information.
- Proactively engage in increasing product and industry knowledge on Radiation Oncology.
- Performs other tasks as directed by Management.
Job Specifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education, Experience, and Certifications
- Minimum of a high school diploma (some college preferred) AND two years of data entry, order entry, customer service, or medical assistant experience.
Essential Knowledge, Skills, and Abilities
- Demonstrate excellent written and oral communication skills.
- Possess strong interpersonal and teamwork skills.
- Attention to Detail — The job requires being careful about detail and thorough in completing work tasks.
- The ability to communicate information and ideas in writing so others will understand.
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- The ability to see details at close range (within a few feet of the observer).
- The ability to speak clearly so others can understand you.
- Keeping up-to-date technically and applying new knowledge to your job.
- The ability to provide training and information about the safety and proper operation of equipment and systems.
- The ability to read and understand written instructions.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computer skills to include proficiency in Microsoft Office software.
- The ability to type 40+ wpm and 10-key.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We have two locations, and are seeking candidates in the Avondale, PA area OR Orange City, IA area.
Education
Required- High School or better
Skills
Required- ERP System
- Basic Excel Skills
Behaviors
Required- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
See job description