Automotive Site Service Manager (Maintenance)

Are you an Automotive and/or Diesel Mechanic turned Service Manager? If so, you may be who we are looking for! The Automotive Site Service Manager oversees all mobile fleet service operations at our Vancouver, WA location ensuring exceptional customer service, efficient workflow, and maximum profitability while maintaining quality standards. The Automotive Site Service Manager serves as the strategic leader for our automotive service operations, overseeing a comprehensive range of services from routine maintenance to complex mechanical repairs. This pivotal role balances operational excellence with business development, ensuring their operating area functions as a profitable business unit while maintaining exceptional customer satisfaction. Acting as both a technical authority and business leader, this position requires someone who can seamlessly transition between hands-on problem-solving, team leadership, and strategic planning to maintain our reputation for automotive excellence while maximizing departmental revenue and profitability.
WHAT'S IN IT FOR YOU?

Competitive annual base of $85,000/year plus bonus
Days and hours are mainly M-F 2 p.m.-midnight, however may vary depending on business needs
Option to elect in our comprehensive benefits package including medical, dental, vision, and other supplemental insurance.
Paid vacation and sick time
For a full breakdown of what we have to offer, check out our Careers Page!

WHAT WILL YOU BE DOING?

Manage the daily operations of the service department including scheduling, workflow optimization, and resource allocation
Lead, develop, and motivate a team of service advisors, technicians, and support staff
Establish and maintain high standards of customer service, resolving escalated customer concerns
Monitor department performance metrics and implement strategies to improve productivity, quality, and profitability
Ensure compliance with manufacturer warranty policies, safety regulations, and industry standards
Develop and implement effective marketing strategies to increase revenue
Manage inventory of parts and supplies to minimize costs while ensuring availability
Create and manage budget, monitoring expenses and profitability
Foster strong relationships with vendors, current and potential customers
Stay current with automotive technology advancements and industry trends

WHAT ARE THE QUALIFICATIONS?

5+ years of experience in automotive service management
Strong understanding of automotive systems, service procedures, and repair techniques
Ability to pivot from one responsibility to the next managing multiple priorities
Proven leadership skills managing Technicians-Preference given to those who have experience managing a mobile team.
Excellent customer service and conflict resolution abilities
Strong financial acumen and budget management experience
Must be a strategic planner and an expert in operational execution
Must be solution focused and have the ability to make decisions under pressure.
Physical stamina to stand, bend, lift, and move around vehicles for extended periods.
Willingness to learn and adapt to new technologies and industry developments.
Availability to work flexible hours, including weekends and holidays.
Valid driver's license with clean driving record

WHAT EXPERIENCE ISN'T REQUIRED BUT WILL HELP SET YOU A PART FROM OTHER APPLICANTS?

ASE certification preferred (Automotive Service Excellence)
Previous experience as a Diesel or Automotive Mechanic

WORKING CONDITIONS:
This job will involve occasional exposure to some disagreeable elements such as hot and cold temperatures, loud noises, dust/dirt and exhaust fumes.
PHYSICAL DEMANDS:
This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.

Must be able to stand on hard surfaces for extended periods
Must be able to lift and move inventory items and other work-related items (up to 50 pounds)
Must be able to work at a rapid pace for long periods
Must be able to push, pull, bend at the knees and waist, lift, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, climb steps, grasp and hold tools and other items with hands, all of this for either extended periods of time or many times throughout the day.

WHO ARE WE?
At Spiffy®, we're not just in the business of car care; we're pioneers of convenience and sustainability in the automotive industry. Born & raised in the heart of North Carolina's Research Triangle Park, our team has always been driven by a passion for technology and elevating customer experiences. Our highly skilled Technicians and Mechanics, equipped with state-of-the-art tools, bring the auto shop directly to you. And our commitment to excellence doesn't end there. Check out more of our story at www.getspiffy.com!