Project Coordinator/Patient Navigator (Healthcare)
Equal Opportunity Employer
The mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human services. Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia's employment practices, including recruiting, hiring, training, and promotion
Job Summary:
The Health Federation seeks a highly qualified and energetic individual with excellent organizational skills and experience with patient navigation to support implementation of projects focused on cancer screening and navigation to care. The ideal candidate will have experience working directly in a health care setting, experience in project/program management, outstanding interpersonal skills, and experience working with individuals living in communities experiencing poverty, discrimination, and lack of access to services.
Specifications:
Responsibilities/Duties:
- Project Management:
- Develop and monitor work plans and assure that deliverables are met
- Plan and implement outreach and communication activities, such as mailings, phone calls, and texting campaigns.
- Coordinate with team members internally and at partner organizations to assure that deliverables are met or to adjust work plans as needed.
- Schedule and coordinate partner meetings to discuss updates, progress and challenges.
- Organize necessary reports and develop presentation decks to share with partners and stakeholders
- Identify and implement training and development opportunities for participating organizations
- Patient Navigation:
- Using technology tools, work with health care partners to identify patients in need of navigation to additional diagnostic testing and/or additional care.
- Provide holistic navigation assistance to support quality of life goals for patients
- Develop a network of key points of contact at health centers, health systems, community based organizations, insurers, and other relevant entities to support patient success.
- Support growth of cancer care/resources database including support groups, fitness, nutrition, mental health etc.; develop relationships for referrals and warm hand-off.
- Document all interactions with patients, collaborate regularly with supervisor to address challenging cases and identify solutions
- Integrate best practices into workflow to support optimal outcomes
- Assess and address patient needs to enable attendance at appointments and engagement in care
- Consult with clinical team members to assure accurate information is provided to patients.
- Personnel Management
- Provide training and oversight for volunteers, consultants, vendors and other identified personnel as needed to achieve program goals.
- Manage agreements, hours and work assignments
- Technology Support:
- Use Azara DRVS/CareConnect, Redcap, Smartsheet and Google for Business, among other platforms, to meet project goals.
- Assist collaborators in utilizing platforms effectively to manage data and documentation
- Provide input into the design of tools to support and improve on successfully reaching project goals.
Education:
Bachelor's degree in public health, health administration or related field and/or relevant clinical degree or licensure required. In exceptional cases, relevant work experience may substitute for a degree.
Skills/Experience
- A minimum of three years of work experience focused on patient navigation and/or project/program coordination is highly desirable.
- Compassionate and empathetic
- Highly organized and able to manage complex timetables, budgets, and competing tasks and priorities.
- Experience in a patient or client focused role, working with communities impacted by poverty, discrimination, and lack of access to services.
- Excellent written and verbal communications skills
- Interest in and ability to learn software programs quickly. Some background with electronic health records, databases, and/or population health tools highly desirable.
- Fluency in Spanish or another non-English language spoken in Philadelphia highly desirable.
Work Environment: Standard office setting with extended periods at work station and periodic use of office equipment.
Position Type and Work Schedule: Full time position, 37.5 hours per week. HFP's hybrid work policy requires employees to be in office or in the field 3 days per week.
Travel: Occasional local travel to meetings and trainings.
Physical Demands: Position requires sitting at a computer and desk and mobility around the office. Occasionally transports supplies and equipment weighing up to 20 pounds.
Salary and Benefits: $55,000-$60,000 Annually. Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:
- Medical with vision benefits
- Dental insurance
- Flexible spending accounts
- Life, AD&D and long term care insurance
- Short- and long-term disability insurance
- 403(b) Retirement Plan, with a company contribution
- Paid time off including vacation, sick, personal and holiday
- Employee Assistance Program
Eligibility and participation are handled consistent with the plan documents and HFP policy.
DISCLAIMER
The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.
