Business Office Manager (Administrative)

Minimum Eligibility Requirements

Ability to communicate effectively with Residents, families, staff, vendors, and the general public.
Must have compassion and desire to work with the elderly and understand that for each resident the community is considered the Resident's home
Must demonstrate the ability to work responsibility as a team member as well as an individual
Must be honest, ethical, fair, dependable, respect confidentiality and the rights and privacy of others
Must meet all health requirements
Must pass a criminal background check
Must be able to perform duties and responsibilities (essential job functions), with or without reasonable accommodation

Essential Functions

Helps coordinate the resident's move in and orients new residents into the community
Coordinates the discharge process for all residents being discharged from the community
coordinates training and team meetings
Human Resources such as interviews, conducting new hire orientation, payroll, in-services, handling Team Member complaints and issues, evaluations, and discipline
Responsible for handling petty cash and Resident fund accounts
Observes and communicate any changes in the Resident's physical or mental condition
Completes and reviews incident reports as needed
Reviews and completes new policies and procedures as appropriate
Assists with training of new Team Members
Knows and follows Emergency procedures, elopement, and all other procedures
Performs all other duties assigned by ED
Ensure compliance and understanding of all regulations regarding residents' rights

Customer Service

Responsible for ensuring that all employees are providing excellent customer service to internal and external customers
Perform job duties for Residents and with Team members in a courteous and professional manner
Take initiative to ensure resident safety and satisfaction is a priority
Meet and greet visitors in a friendly, helpful manner
Communicate professionally and cooperate with the supervisor and all community personnel

Working conditions (travel, hours, environment)

Salaried employee
Subject to frequent interruptions
involved with Residents, personnel, and visitors under all conditions and circumstances
subject to be called in during emergency conditions

Physical/Sensory Requirement

Medium work: the ability to exert 10-35 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects
Must be able to move intermittently during the day
Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents and staff
Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times, hostile people within the community