Federal Reserve Bank (FRB)
IT Product Support Associate (Information Technology)
Role Description
Enterprise Support (ES) in the Technology Group delivers technology services across the Bank and works with technology service providers within FRBNY, the Federal Reserve's National IT and other external service providers to support the technical operations of internal business lines as well as The U.S Treasury's Bureau of the Fiscal Service and Office of Debt Management.
The Treasury Automated Auctions Processing System (TAAPS) is the means by which primary dealers and other Depository Institutions purchase Treasury marketable securities (Bills, Notes and Bonds) at auction. In support of the Auction Process, the Treasury's Office of Debt Management operates an analytical system called TDMS (Treasury Debt Management System) which is used to forecast US government expenses including existing debt obligations. The FRBNY Technology Group ES Discount Window and Supervision team provides technical support for both TAAPS and TDMS, and works in close partnership with the FRBNY Markets Treasury Auction (TA) staff to execute Treasury auctions while acting as fiscal agent to the U.S Treasury. This position is focused on playing a key role in the Cloud migration effort for the TDMS application. We are seeking a motivated IT Support Associate to support the effort by participating in architectural discussions, engaging with our Treasury and National IT partners to define the Cloud operational support model, providing operational support requirements, and creating and executing the operational and non-functional testing activities related to the TDMS migration. The IT Support Associate will also be expected to work closely with the TDMS Product Owner and development team in this effort, and will need to engage with support teams for applications that interface with TDMS. This individual will also be expected to provide operational support for TAAPS and the current TDMS applications inclusive of their underlying infrastructure components.
You will report to the Application Support Manager.
Job Summary
Treasury Application Support and TDMS Cloud Migration
Core Responsibilities
Qualifications
SQL and Oracle RDBMS
WebSphere
TCP/IP networking
Business Intelligence software
UNIX shell scripting
Touchstone Behaviors
Communicate Authentically - Empathetically engage one another with direct and transparent dialogue and listening. Actively discuss viewpoints with respect and compassion in a timely and candid manner, taking into account verbal and nonverbal cues. Ask questions, learn from each other, and share information widely to move the Bank's work forward.
Collaborate Inclusively - Inspire a diverse and inclusive environment that empowers others to contribute meaningfully. Intentionally bring a diverse set of people together to achieve positive business results.
Drive Progress - Grow and adapt to changing priorities in the Bank. Experiment with new concepts and take appropriate risk to drive innovation. Remain curious and action oriented, navigating through ambiguity and uncertainty to drive outcomes.
Develop Others - Equitably champion, mentor, and develop others to grow professionally. Demonstrate vulnerability and empathy to create a trusted environment.
Take Ownership - Establish an environment of action and excellence by holding self and others accountable to execute to the highest standard.
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.