Warranty Repair and Return (Finance)

Position: Warranty Repair and Return

Job Classification: Indirect, Hourly

Reports To: Warranty Manager

Location: LEER Group - Business Unit Specific

Date: April 10, 2025

About LEER Group http://www.leer.com/

COMPANY BACKGROUND:

LEER GROUP is North America's largest manufacturer and supplier of fiberglass and aluminum truck caps and tonneaus for residential and commercial applications. The group is comprised of eight companies: LEER , Snugtop, Bedslide, Pace Edwards , Century, Raider, StateWide Windows , Waypoint Logistics and Se Gi. Together, these companies have manufacturing plants in Pennsylvania, Indiana, Washington, Oregon, and California and sell through more than 1,300 independent dealers to individuals, small businesses, exporters, new car and truck dealerships, and fleet operators.

Founded in the late 1960s, LEER is the most widely recognized brand name in the truck cap industry and the number-one selling brand of pickup truck caps and tonneau covers in the country. LEER truck caps are custom-manufactured in Indiana, California, and Pennsylvania and delivered by a company-owned truck fleet to more than 800 independent LEER retailers. The industry leader in innovation, quality and customer service, LEER offers the industry's most complete selection of truck caps for consumer and commercial use, fiberglass tonneaus, retractable tonneau covers, and a soft roll-up cover.

With its wide range of products, dozens of standard and optional features, and its partnerships with racking and storage solutions companies such as Thule, LEER offers products that appeal to a large and diverse customer base. Customized ordering ensures LEER can create a truck cap or tonneau for urban or rural use that appeals to families, hunters and fishermen, cyclists and boating enthusiasts or anyone who needs a stylish, well-built cargo solution. For its commercial and fleet customers, LEER offers truck caps customized with dozens of trade-related options and storage systems.

A subsidiary of J.B. Poindexter, a privately held diversified manufacturing company, LEER Group offers a vast variety of career opportunities, internally as well as within the J.B. Poindexter family of companies. We offer competitive salaries and progressive benefits including health, dental, vision, life insurance, disability plans, 401K, paid time off, tuition reimbursement and more. We pride ourselves in team member development, performance, recognition, and a culture of diversity and respect. Whether you are taking the next step of your career or just beginning, joining LEER Group's winning team means being part of a great home away from home. You will be challenged. You will be proud.

Overall Responsibilities:

Returns and Repair is part of the Warranty team, acting as an expeditor between operations, customer service, warranty, and quality.

RESPONSIBILITIES:

• Create garage report.
• Communicate with the Warranty Manager to ensure smooth and seamless processing of warranty claims.
• Work through RMAs on new returns to create SV tickets.
• Work with transportation to ensure pink sheets are printed for caps.
• Expedite warranty claims and prioritize order of repairs on warranties.
• Create MRB for parts.
• Communicate status of repairs on dealer inquiries
• Prep warranty caps/covers for repair.
  • Windows out for window leaks
  • Remove the doors if necessary.
  • Remove any components needed for headliner replace/repair.
  • Spot in repairs
  • Fiberglass matting
• Work with production to work warranty claims into line if necessary.
• Repair caps that can be repaired without additional support
• Organize and understand where caps are in the yard.
• Move caps through JDE to completion.
• Maintain and track list of stock caps in the yard.
• Help other departments as needed.

Characteristics and skills:

• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Must be able to manage multiple priorities and collaborate cross-functionally with on-site and remote teams to achieve results.

Educational and other requirements:

• High School Diploma required or equivalent years of experience in clerical, accounting, or finance.
• Work well within a team environment. Willingness to work a flexible schedule. Work requires weekend and/or evening work.
• Ability to multitask, effective time management skills and a basis for action.
• Must have fluent computer skills in Microsoft Office and related software packages.
• Excellent written and verbal communication skills.
• Mature judgment and decision-making ability.
• Strong project management skills and the ability to work unaided if needed.

• Adaptability and flexibility dealing with changing market and economic conditions.

CODE OF ETHICS:

LEER GROUP requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. The team member shall actively ensure that his/her own activities and those of all employees within the team meet this obligation. LEER GROUP's critical standards and procedures related to expected conduct are detailed on the company website. The team member is expected to be familiar with these policies and ensure that they are implemented in all areas of control.

SAFETY:

Safety is paramount at any LEER GROUP operation. The Design Engineer is expected to be familiar with the company's safety program and always enforce the safety policy. Never walk past an unsafe act.

PHYSICAL REQUIREMENTS:

KEY COMPETENCIES:

Competency Title

Competency Definition

Leadership Competencies

Communication

Expresses oneself effectively both orally and in written form. Communicate plans and activities in a manner that supports strategies for employee involvement. Actively listens to others.

Creative Problem Solving

Identifies and collects information relevant to the problem. Uses brainstorming techniques to create a variety of choices. Selects the best course of action by identifying all the alternatives and then makes a logical assumption.

Interpersonal Skills

Uses Emotional Intelligence to identify, assess, and control the emotions of oneself and of others. Treats others with respect, trust, and dignity. Works well with others by being considerate of the needs and feelings of everyone. Promotes a productive culture by valuing individuals and their contributions.

Accountability

Sets clear expectations; assigns and accepts accountability for objectives; provides feedback, recognition and enforces consequences

Change Management

Capably embraces, manages, and leads change across the organization while helping others effectively deal with the effects of change.

Coaching & Developing Others

Provides feedback and encourages learning by team members; creates growth opportunities for others; transfers knowledge to others and challenges them to develop their own solutions.

Influencing Others

Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.

Management Competencies

Building Relationships

Connects and build relationships with others inside and outside the organization develops highly effective teams and alliances.

Decision Making

Makes timely decisions with well-developed judgment, while considering alternatives, risks. and other critical decision factors.

Business Acumen Competencies

Critical Thinking

Able to think analytically and apply a process of problem identification, solution development and implementation.

Technical Competencies

Lean Expertise

Proven knowledge and execution of Lean methods, as modeled after the Toyota Production System

Employee Name Employee Signature Date

Manager / Supervisor Signature Date

Required Education: High School

Travel Percentage: 10.0

Travel Required: Yes

Virtual Job: false