Vector Security, Inc.
Service Key Accounts Specialist (Administrative)
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as our new Service Key Accounts Specialist!
We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.
Location: Remote - US/USA
Summary:
As the Service Key Accounts Specialist, you will be responsible for the oversight of strategic, large, enterprise customers for service, as well as to drive efficiencies and cost savings for customer and Vector. Serves as a point of escalation and senior point of contact for the customer, both before and after business hours. Also responsible for the customer SLA compliance and aligning all areas of the business for process improvement to achieve those customer expectations.
This position will sometimes need to lead the progression of work from expediting service for escalations and emergencies by performing whatever duties necessary (tracking parts, calling technicians, escalating internally and externally) to determine root cause and work with the different areas of the business on improvements.
Monitors customer requests to ensure tickets are generated, all work orders progress with minimal escalations, serves as a point of quality assurance, ensures timely communications/updates are sent internally and externally, invoice monitoring, code change request monitoring, and overall customer experience oversight.
What You'll Do:
What You'll Need:
What You'll Get:
We offer a “Total Rewards” package including:
About Us:
We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.
Our Values:
If you share these ideas, we'd love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
See job description