Sr. Desktop Technician (Finance)
https://ohdcorporation.com/
The Position:
- Under general supervision, administers day-to-day operations of local Personal Computer systems and servers.
- Provides integrated support, maintenance, upgrade, and repairs of all computers for assigned remote locations as required. PC installation and upgrades of PC software and network-based applications .
- Set up and configure Intel PC's with Overhead Door-approved software.
- Serves as second and third level support for PC related problems that the IT Service Desk cannot resolve.
- Installation and setup of business production line solutions.
- Keeps up with the latest hardware, operating systems, and off-the-shelf software packages and technologies.
- May function as a technical project leader on business projects.
- Excellent written and oral English communication skills, a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation, and have good technical documentation skills are essential for this position.
- Overall ability to work in fast fast-paced environment, being self-motivated, pleasantly aggressive and assertive, realistically ambitious with high personal ethics.
- Develop a professional relationship with co-workers and end-users with a positive influence.
- Have the discipline to follow established methodology while seeking ways to improve the process.
- Must have the ability to troubleshoot difficult problems to resolution quickly and to industry standard best practices.
- This is a customer-facing position. A strong customer service focus and the ability to interact at all levels within the organization is key.
Education:
- I.T. Bachelor's degree preferred
- Two years minimum with a College or University program certificate, or more than six years of related experience and/or training; or equivalent combination of education and experience with some formal training.
- Excellent written and oral English communication skills, a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation, and have good technical documentation skills are essential for this position.
- Overall ability to work in fast fast-paced environment, being self-motivated, pleasantly aggressive and assertive, realistically ambitious with high personal ethics.
- Develop a professional relationship with co-workers and end-users with a positive influence.
- Have the discipline to follow established methodology while seeking ways to improve the process.
- Must have the ability to troubleshoot difficult problems to resolution quickly and to industry standard best practices.
- This is a customer-facing position. A strong customer service focus and the ability to interact at all levels within the organization is key.
Education:
- I.T. Bachelor's degree preferred
- Two years minimum with a College or University program certificate, or more than six years of related experience and/or training; or equivalent combination of education and experience with some formal training.
- Responsible for identifying and resolving PC hardware and software-related failures and issues.
- Assist with user training on PC Applications.
- Manage and update PC images to maintain current software levels.
- Update and install software updates to remote PCs via SCCM.
- Manage mobile devices via Maas360 with a strong understanding of mobile device management practices.
- Responsible for the business printing/copying solutions, including maintenance.
- Request quotes and place an order for PC equipment and peripherals.
- Handles tasks for project installs and can help define project tasks and a tasks completion time.
- Upgrades software components and installs OS upgrades as required.
- Experience with Microsoft Windows (XP, 7, 8,10) and Microsoft Office products (2013, 2016 Pro Plus) is required.
- Manage conference room A/V technology, including Cisco video conferencing equipment.
- Experience with Microsoft Office 365 is a plus.
- A strong discipline working within a standardized ticketing system and documenting work tickets fully is a must in this position.
- Will need to be team-oriented and have excellent verbal and written communication skills.
- Other duties may be assigned by direct manager.
- Responsible for identifying and resolving PC hardware and software-related failures and issues.
- Assist with user training on PC Applications.
- Manage and update PC images to maintain current software levels.
- Update and install software updates to remote PCs via SCCM.
- Manage mobile devices via Maas360 with a strong understanding of mobile device management practices.
- Responsible for the business printing/copying solutions, including maintenance.
- Request quotes and place an order for PC equipment and peripherals.
- Handles tasks for project installs and can help define project tasks and a tasks completion time.
- Upgrades software components and installs OS upgrades as required.
- Experience with Microsoft Windows (XP, 7, 8,10) and Microsoft Office products (2013, 2016 Pro Plus) is required.
- Manage conference room A/V technology, including Cisco video conferencing equipment.
- Experience with Microsoft Office 365 is a plus.
- A strong discipline working within a standardized ticketing system and documenting work tickets fully is a must in this position.
- Will need to be team-oriented and have excellent verbal and written communication skills.
- Other duties may be assigned by direct manager.
