Penn National Insurance
Operations Support Associate (Information Technology)
Penn National Insurance has a great opportunity to join our team as an Operations Support Associate. This is a hybrid position reporting to our office in Harrisburg, PA.
For basic, routine systems maintenance & enhancements, and non-complex new internally developed or purchased third-party software product/systems:
COMPETENCIES AND ESSENTIAL DUTIES OF THE OPERATIONS SUPPORT ASSOCIATE
Team Building
Training
Attention to Details
Troubleshooting and Problem Resolution
Client Interaction
Documentation
Quality Orientation
Research Analysis and Evaluation
Vendor Management
For existing vendor partnerships/interfaces:
Leadership
At the Direction of Department Manager or the Systems and Operations Support Specialist:
Planning & Organizing
Testing Framework
Planning and Estimating
Positive Approach
Initiative
Based on direction provided by Department Manager, accommodates changing assignments, suggesting appropriate priorities to manager or team leader as needed. Independently takes action to achieve goals beyond what is required, being proactive; makes constructive suggestions; actively participates in team meetings.
Applied Learning
Performs various projects requested or assigned by the Application Manager, Internal Operations Business Systems Support Manager or Project Manager
CORPORATE CORE COMPETENCIES OF THE OPERATIONS SUPPORT ASSOCIATE
Effectively Communicates and Connects
Customer Focused
Talent Development Mindset
Demonstrates Adaptability
Demonstrates Accountability
SPECIAL RELATIONSHIPS FOR THE OPERATIONS SUPPORT ASSOCIATE
QUALIFICATIONS FOR THE OPERATIONS SUPPORT ASSOCIATE
Education/Credentials
Experience
Technical/Professional Knowledge
JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)
Only candidates from the following states will be considered for opportunities at Penn National Insurance: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.