Spa Concierge - Waldorf Astoria Atlanta Buckhead (Personal Services)
Waldorf Astoria is looking for a Spa Concierge to join the Team at this gorgeous Atlanta property!
At Waldorf Astoria Spas, we create transformative spa & wellness experiences for our guests to cultivate a deeper connection to their surroundings and themselves, encouraging them to travel in the present moment and live life to the fullest.
Spanning two floors with 15,000 sq. ft., the Waldorf Astoria Atlanta Spa is home to premium amenities including vitality pools, dry saunas, steam rooms, and relaxation lounges. Our extensive spa menu of inspired treatment choices has been created with community brands and exceptional global partners - to deliver wellness remedies that allow for deeper connection to the elements of nature, and ultimately to oneself.
Want to learn more? Hotel Website, Facebook, Instagram
Classification: Full-Time
Shift: Various – must be available to weekdays, weekends, and holidays.
Pay Rate: The pay rate for this role is $17.00 and is based on applicable and specialized experience and location.
What will I be doing?
A Spa Concierge serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist guests and clients in an appropriate and timely manner
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Experienced in Microsoft Office Suite, Spa Soft and able to compose and send emails to guests, members and clients.
- Adhere to cash handling procedures
- Interact and communicate effectively with guests, members, team members, and management team
- To be an effective salesperson by up-selling with latest departmental incentives
- Report accidents, maintenance issues, or other incidents
- Ensure compliance with all health and safety regulations
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment
