Sales Support Consultant, SFI (Finance)
Equifax is looking for a Sales Support Consultant to join our Strategic Financial Services team. The Sales Support Consultant is a problem solver providing support to the internal sales team (e.g., Relationship Managers, Account Executives and / or Customer Success Managers) and their clients. Strategic support responsibilities for this role include pre-sales through post-sales deployment, sales information management, contracting, account set-up, onboarding, billing, and reporting. This position follows a hybrid work environment and requires in-office presence.
What you'll do
- Support strategically important clients and sales teams
- Maximize sales team's selling time by taking on back-office tasks
- Coordinate internal resources to streamline contract-to-boarding processes
- Support issue resolution around billing and general customer service escalations
- Conduct research to assist sales representatives with maintaining and expanding strategic client base and revenue
- Maintain tools to support the sales teams
- Generate client reporting and client dashboards
- Support efforts to address past due invoices, re-credentialing issues, AskLegal and AskSecurity requests and other related efforts
- Coordinate with Customer Success Managers to support customer operations
What experience you'll need
- Bachelor's Degree or equivalent experience
- Minimum of 4 years experience in a sales support, customer service or similar role
- Minimum of 2 years experience working within the credit, information services, financial services, or related industries
- Consistent with Equifax's 3/2+2 flexible work framework, a willingness to work Tuesday, Wednesday, Thursday in Equifax's Atlanta-based office
What could set you apart
- Masters or other advanced degree
- G Suite, Salesforce and/or Gainsight working knowledge
- Proven ability to drive execution with a sense of urgency, resourcefulness, agility and grit in order to exceed customer expectations
- Demonstrated strength in both collaborative and independent working environments
