End User Support Technician - Junior (Finance)
This position's primary role is to provide day-to-day technical support to internal staff through in-person interaction in the office 5 days per week. Responsibilities include laptop imaging, provisioning of new systems, mobile phone provisioning, and providing as required laptop, mobile phone, and printer maintenance. This also includes troubleshooting laptop, mobile phone and printer problems. Integral to the role is being able to provide this technical support to our customers (employees) with the highest possible level of customer service.
- This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support.
- This position is based in Alpharetta, GA. This resource should be local to Atlanta and will be required to work from the following Equifax office location - Alpharetta
- Corporate Return To Office expectations: Onsite weekly requirements Monday through Friday each week. This is a first shift position.
- Due to the nature of support related positions, this role will require additional onsite responsibilities as needed. Occasional work outside normal business hours, & possible travel (10% or less), due to the nature of support responsibilities.
What you'll do
- Assist with Technical Support to walk up customers at a TechBar.
- Contribute with Installation of End User Computing devices in offices and cubes. Setup & configure laptops, mobile phones, monitors, printers and other IT-related systems in accordance with our established standards.
- Deliver new equipment (laptops & accessories) within agreed service levels.
- Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements
- Level 1 support of conference room technology (Audio/Visual kits).
- Ticket entry in ServiceNow. Communicate unresolved issues effectively to the next level of support.
- Monitor the status of open calls and act as the customer's advocate to ensure calls are resolved promptly.
- Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc).
- Associate's degree in a relevant field is strongly preferred or equivalent experience
- 0 to 2 years experience in end user support related positions.
- Working knowledge of Window and MAC OS
- Familiarity with remote troubleshooting techniques
What could set you apart
- Knowledge about JAMF and other Apple technologies
- Knowledge and experience with mobile devices: iPhone & Androids
- Excellent communication and customer service skills
- Ability to identify, troubleshoot and resolve technical problems without supervision
- Demonstrated interest and aptitude in technology, technology issues and analytical analysis
#LI-DNP
