N. Harris Computer Corporation - USA
Support Analyst (Personal Services)
Support Analyst
System Innovators - Remote
System Innovators is seeking an experienced Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will triage, investigate, manage, track and close client support issues, specifically related to the functions of the application(s) and services provided by the Client Services team.
They will also be responsible for contributing to a knowledge base and supporting user webinars among other training/services (Remote and Onsite with clients). You must have the ability to multi-task and see issues through to resolution. You will serve as a primary support liaison between System Innovators and our customer base.
In this role, you will work closely with the Manager of Support Services and be supported by a great team, in providing exceptional customer service and development support. There is limited travel potential in this role; less than 10%.
What you will be doing
What is the opportunity
What we are looking for
What would make you stand out
What we offer
About us:
Our sole focus is providing enterprise payment and revenue management solutions to governments like yours. With over 120 public sector customers, System Innovators (SI) is the leading provider of Enterprise Revenue Management (ERM), centralized cashiering and payment solutions for governments and utilities.
We're celebrating 40 years of service with one focus — providing government cashiering and Enterprise Revenue Management solutions. Our team is trusted by governments across North America to provide full end-to-end management of your revenue – from customer to bank.