Primary Care Clinic Scheduler (Healthcare)

Position Summary:
The Primary Care Clinic Scheduler is responsible for efficiently scheduling and coordinating patient appointments, consultations, and follow-up visits within Excelsior Springs Hospitals physician clinic groups. This role involves effective communication with patients, medical steam, and administrative personnel to optimize patient care and clinic operations.
Responsibilities:
Schedule patient appointments, ensuring appropriate allocation of time for each visit.Coordinate scheduling for multiple physicians, nurses, and other healthcare providers.Communicate with patients to gather necessary information for appointments.Verify patient demographics, insurance information, and medical history.Provide patients with appointment details, including date, time, location, and any special instructions.Collaborate with medical team to accommodate urgent or specialized appointments.Facilitate communication between patients and medical personnel.Notify patients of any appointment changes, cancellations, or delays.Maintain accurate and up-to-date electronic appointment records.Ensure compliance with patient confidentiality and data protection regulations.Optimize appointment scheduling to maximize clinic resources and minimize wait times.Identify and resolve scheduling conflicts or issues promptly.Provide excellent customer service, addressing patient inquiries and concerns.Handle patient complaints or issues professionally and with empathy.Performs other duties and responsibilities as assigned.
Qualifications:
Previous experience in healthcare registration or scheduling is preferred.