SafeRack, LLC
IT Help Desk Specialist (Information Technology)
Training and Quality ImprovementMaintain in-depth knowledge of supported products and services. Identify Help Desk training that will enhance and improve computing support delivered to customer. Perform coaching and mentoring on use of technology products
Help Desk documentation, records and procedures
Review and update Help Desk documentation as assigned. Review and recommend modifications to procedures Gather and input data for regular reports distributed by Help Desk.
Required Experience:
Demonstrated ability to effectively communicate by phone or in person.Shows initiative and acts independently to resolve problems.Demonstrated ability to manage multiple priorities and follow through on projects to completion. A+ or Net+ Certification preferred or demonstrated progress toward the certification.