Customer Success Manager (Creative Design)
This position ensures that existing K-12 customers are happy, sufficiently trained, screening their students and visitors efficiently, and will be happy to refer us to other school districts\schools as a result.
This position is also plans,coordinates, and executes all sales efforts to achieve maximum market share, while maintaining a professional relationship with all existing K-12 customers.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Be the voice of the customer for accounts with the goal of fostering both revenues and customer satisfaction.
Own the entire technical sales process, from cradle to grave with specific attention to:
Meeting with existing K-12 customers to identify their needs, demo our devices and propose solutions to ensure a smooth sales process Developing proposals and submit quotes through computer software
Maintains professional and technical knowledge of product. Meet sales revenue goals (if set) May need to research and execute on local requirements for government sales. Support marketing by participating in trade shows and maintaining a CRM database of leads. Work with third party distributors to force multiply in designated market or territory. Must be comfortable speaking in front of large groups and other speaking engagements.
Working Conditions
This job operates primarily in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear.
Specific vision abilities are required by this position that include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
This position requires up to 50-85% travel. Frequently travel is outside the local area and overnight. Travel is both domestic and international.
Supervisory Responsibility
This job has no supervisory responsibility.
AAP/EEO
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
