Operations Supervisor - Quality (Finance)

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

The Operations Supervisor is responsible for assisting the Branch/Operations Manager in developing and maintaining a safe, efficient, and secure route operation by professional, well-trained route and dispatch personnel, ensuring the highest level of service for each customer by properly routing and staffing and operational compliance with Company policies.

*This position will perform as an ATM Service Quality specialist. This role would be responsible for reviewing and disputing service-related penalties, continuous coaching of existing staff, and training of future staff.

General Responsibilities:

• Daily operation of cash-in-transit service (both established and special routes).
• Creating efficient routes and schedules that meet customer requirements to the best of Loomis' ability. Setting route standards, monitoring route activities and planning for improvements, changes, and restructuring of routes.
• Supervising and training of employees. Preparing and maintaining a schedule of work assignments, scheduling overtime and vacations of route and dispatch employees.
• Accountability and security of cargo.
• Monitoring/overseeing driver and vehicle logs including DOT hours. Enforcing the policies regarding proper signatures, dates, times and completion on all route/dispatch paperwork.
• Monitoring condition and safety of vehicles, firearms, keys, PDAs and other equipment or resources.
• Monitoring and maintaining all ATM supplies in route vehicles and branch location.
• Responding to accidents and breakdowns on routes
• Responding to daily customer inquiries generally via dispatch or email
• Monitoring of employee qualifications and/or training
• Completing requirements of route surveillances with a focus of observation on the crew
• Completing requirements of ATM audits in accordance with company policy
• Ensuring all ATMs are cleaned and maintained in accordance with customer requirements
• Other duties as assigned by Branch or Operations Manager

Skills and Qualifications:

• A valid firearms permit or ability to pass applicable firearms requirements per the state to which you are applying is required.
• A strong, positive, leadership and supervisory presence proven through professional experience is required.
• Excellent verbal and written communication skills and the ability to teach, coach, and present to small and large groups is required.
• Experience in transportation and warehousing, transportation logistics, or a related field required.
• Experience in banking or retail cash, and ATM operations preferred.
• Excellent computer skills and a working knowledge of Microsoft Office programs required.
• Strong desire to succeed, advance, grow your career, and work for an industry and company-leading branch is required.

Benefits

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry leading Training and Development

Salary commensurate upon skill set, experience and competency in similar role(s).

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.