Associate Customer Service Representative (Manufacturing)
Essential Job Functions:
The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned.
- Ensures timely order entry and proactively manages order timelines for assigned account(s)
- Proactively monitors open orders to advise key stakeholders of possible lead time challenges
- Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
- Receives and responds to customer complaints and processes appropriate corrective actions
- Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
- Prepares and reviews required business reports
- Supports continuous improvement initiatives
Education & Experience Requirements:
- High school diploma or equivalent required
- Minimum of 2 years of relevant experience preferred
- Prior display, graphic, and/or contract packaging industry experience preferred
- Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint and SAP preferred
Knowledge, Skills & Abilities:
- Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
- Familiarity with organization's policies, standards and procedures guiding customer interactions
- Knowledge of practices, tools, and techniques for communicating with a customer
- Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
Physical Requirements & Work Environment:
- Primarily works in an office environment, Philadelphia plant.
