ID Watchdog Customer Success Manager (Finance)

The ID Watchdog (IDW) Customer Success Manager will be responsible for handling key employer relationships within our Identity Theft Protection team and overall development, growth, and retention of the customers within the IDW book of business. This role will be the primary point of contact with IDW customers and will proactively work to develop strategies to drive employee engagement and enrollment growth. The Customer Success Manager is a key contributor to the overall growth of the IDW business unit and works in tandem with IDW account executives (new business growth) and customer relations managers (implementations and day-to-day customer needs).

What you will do

• Manage a book of business and identify strategies for growth and retention for the key clients within the book
• Engage with customer leadership to ensure client satisfaction and create strategies for employee engagement. These strategies could include the need to conduct product demos, deliver webinars, manage benefit fairs and ensure successful open enrollment
• Manage client renewal negotiations and contract extension processes
• Conduct frequent client and distribution partner status calls to monitor program progress, identify issues and engage Equifax & partner teams to resolve & identify new opportunities
• Work with account teams (account executives and client relations managers) to provide feedback and help identify trends that can help with overall business growth

What experience you need

• 5-7+ years in B2B enterprise account management preferably with 3+ years in the employee benefits arena
• Bachelor's degree in business, marketing or similar field preferred; equivalent work experience will be considered.
• Ability to travel 10-15%

What could set you apart

• Direct experience in the employee benefits arena with benefits brokers or insurance carriers
• Experience with Identity theft protection or other voluntary benefits
• Understanding of sales, business strategy development, marketing strategies and end user engagement
• Experience promoting value through the customer experience
• Experience working with complex, multi-divisional, multi-geographical customers
• Exceptional ability to communicate and foster positive business relationships
• Ability to establish milestones and keep all team members on task; strong project management skills
• Self-driven and proactive
• Bias for action
• Proficient in G-Suite, Salesforce and Microsoft Office Suite

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Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $86,000 to $120,000. This position is also eligible for our incentive compensation program.