TELECOMMUTE CUSTOMER CARE ASSOCIATE (Finance)

Position Summary

Colonial Parking Inc. is looking for great, hardworking people who want to grow with us! If you are passionate about innovation and delivering remarkable customer service and want to help us build enduring relationships that result in long term customer loyalty and profitability, then this employment opportunity may be for you. Customer Care Associates must possess a high level of professionalism, integrity, accountability, and exceptional customer service skills. The ideal candidates will be responsible for continuously going above and beyond to improve the services that we extend to our customers.

Essential Duties and Responsibilities

• This is a telecommute (work from home) customer service position.
• Ability to assist our customers via the telephone through a functional incoming call queue system with parking services.
• Proficient with the internal email.
• Exhibit remarkable customer service skills.
• Work to maintain a one-call resolution.
• Assist us in building relationships for long term customer loyalty.
• Additional duties as assigned.
• Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Non-Essential Duties and Responsibilities

• Performs other duties as assigned, when necessary.

Minimum Job Qualifications

• High school diploma required, associate degree or equivalent from two-year college or technical school preferred.
• Minimum of three years of experience in an equivalent position.

• Previous experience with high volume, multi-line phone systems and call center experience is greatly preferred.
• Basic to intermediate knowledge of MS Office/an email is a plus.
• Internet connection minimum 25 Mbps U/D Maximum 50 Mbps U/D.
• Please see policy for Home Configuration Recommendation.
• Candidate will be required to commute daily to the Washington, DC metro area for new hire and initial customer care training (at least two -three weeks). The ability to attend weekly or monthly meetings in the Washington DC metro area will also be required.

Qualifications Desired

• Self-motivated, with the ability to prioritize work and manage time.
• Excellent telephone and communications skills.
• Ability to identify and resolve problems.
• Good writing skills and use the of email communications.
• Note: Applicants without flexible schedules, reliable transportation, home office with appropriate telephone lines and high speed internet or those who do not meet the stated qualifications will not be considered for this position. Applicants must be looking for full time, long term, work from home, and telecommute employment opportunity.

Performance Standards

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear.

Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.

Internal Contacts

Primary internal contact is with the Customer Care Team, Customer Care Call Center Manager, Vice President of Customer Care, Billing & Credential Manager, Contract and Strategic Account

Specialist.