Crown Castle
Operations Manager (Project Management)
Position Title: Operations Manager (P3)
Company Summary
Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Responsible for managing regional projects and innovation initiatives. Implement, monitor, and control of regional and districts standards for Network Implementation and Operations (NI&O) teams. Serve as the liaison for the NI&O organization to district teams and cross-functional partners. Coordinate implementation and training efforts across district teams which result in consistent usage across all regions. Develop project plans and report performance results in relation to Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs). Identify best practices and drive consistency across districts. Collaborate with district-based teams to deliver upon corporate objectives of Ease, Speed and Predictability (ESP) to improve the quality of processes, deliverables, and the end-to-end customer experience. Common activities will involve regional reporting on initiatives in leadership meetings; along with the application of LEAN/PDCA processes to drive district adoption. The regional Implementation Performance Management (IPM) team is expected to maintain open communication across all functional teams and work as a unit with consistency while supporting the regional NI&O organization; cognizant of fostering the vision and values of Crown Castle. This position is responsible for ensuring that Crown Castle's innovation and operations initiatives are being met or exceeded.
Reports to: Regional Manager
Working Conditions:
Working Conditions: This role falls into our hybrid work model working in your assigned office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.